# Transmedia Action

Handling media inquiries and press questions.

## Start here
- [Press-question handling, per platform](https://transmediaaction.com/press-question-handling-table/): Who documents an inquiry desk, who documents routing, and who says nothing about either.

> Figures on this site carry the vendor page they came from and the date we read it. An empty cell means we did not find something documented, not that it does not exist.

## Logging a press inquiry in a Dutch organisation (25)
- [A complete press inquiry record in the Netherlands in 2026: one worked example, field by field](https://transmediaaction.com/logging-a-press-inquiry/a-complete-press-inquiry-record-one-worked-example-field-by-field/)
- [A press inquiry logged by reception in the Netherlands in 2026: the handover fields](https://transmediaaction.com/logging-a-press-inquiry/a-press-inquiry-logged-by-reception-the-handover-fields/)
- [A press inquiry that arrives twice through two channels in Holland in 2026: merging the records](https://transmediaaction.com/logging-a-press-inquiry/a-press-inquiry-that-arrives-twice-through-two-channels-merging-the-records/)
- [Anonymous or unverified callers in a Dutch press inquiry log in 2026: what to record](https://transmediaaction.com/logging-a-press-inquiry/anonymous-or-unverified-callers-in-a-press-inquiry-log-what-to-record/)
- [Attachments on a press inquiry record in the Netherlands in 2026: documents, images and where they live](https://transmediaaction.com/logging-a-press-inquiry/attachments-on-a-press-inquiry-record-documents-images-and-where-they-live/)
- [Categories for press inquiries at a Dutch organisation in 2026: a short list that still sorts](https://transmediaaction.com/logging-a-press-inquiry/categories-for-press-inquiries-at-an-organisation-a-short-list-that-still-sorts/)
- [Duplicate press inquiries in a Dutch register in 2026: spotting the same story twice](https://transmediaaction.com/logging-a-press-inquiry/duplicate-press-inquiries-in-a-register-spotting-the-same-story-twice/)
- [Free text or fixed choices in a Dutch press inquiry log in 2026: what keeps the archive searchable](https://transmediaaction.com/logging-a-press-inquiry/free-text-or-fixed-choices-in-a-press-inquiry-log-what-keeps-the-archive-searchable/)
- [Giving a press question a reference number in a Dutch organisation in 2026: how the numbering runs](https://transmediaaction.com/logging-a-press-inquiry/giving-a-press-question-a-reference-number-in-an-organisation-how-the-numbering-runs/)
- [Logging a press call the moment it ends at a Dutch desk in 2026: a two minute routine](https://transmediaaction.com/logging-a-press-inquiry/logging-a-press-call-the-moment-it-ends-at-a-desk-a-two-minute-routine/)
- [Logging a press inquiry outside office hours in the Netherlands in 2026: the standby entry](https://transmediaaction.com/logging-a-press-inquiry/logging-a-press-inquiry-outside-office-hours-the-standby-entry/)
- [Logging press inquiries in a spreadsheet at a Dutch organisation in 2026: where the sheet breaks](https://transmediaaction.com/logging-a-press-inquiry/logging-press-inquiries-in-a-spreadsheet-at-an-organisation-where-the-sheet-breaks/)
- [Logging the requested deadline on a Dutch press inquiry in 2026: date, hour and who said it](https://transmediaaction.com/logging-a-press-inquiry/logging-the-requested-deadline-on-a-press-inquiry-date-hour-and-who-said-it/)
- [Numbering press inquiries per year or per case in a Dutch organisation in 2026](https://transmediaaction.com/logging-a-press-inquiry/numbering-press-inquiries-per-year-or-per-case-in-an-organisation/)
- [One register or one per department for press inquiries in the Netherlands in 2026](https://transmediaaction.com/logging-a-press-inquiry/one-register-or-one-per-department-for-press-inquiries/)
- [Personal data in a press inquiry record in Holland in 2026: what a Dutch desk may store](https://transmediaaction.com/logging-a-press-inquiry/personal-data-in-a-press-inquiry-record-what-a-desk-may-store/)
- [Recording the outlet and the reporter on a press inquiry in the Netherlands in 2026](https://transmediaaction.com/logging-a-press-inquiry/recording-the-outlet-and-the-reporter-on-a-press-inquiry/)
- [The difference between a press inquiry and a general question at a Dutch desk in 2026: the intake test](https://transmediaaction.com/logging-a-press-inquiry/the-difference-between-a-press-inquiry-and-a-general-question-at-a-desk-the-intake-test/)
- [The first status of a press inquiry in the Netherlands in 2026: what received actually means](https://transmediaaction.com/logging-a-press-inquiry/the-first-status-of-a-press-inquiry-what-received-actually-means/)
- [The intake record for a press inquiry in the Netherlands in 2026: eleven fields worth filling](https://transmediaaction.com/logging-a-press-inquiry/the-intake-record-for-a-press-inquiry-eleven-fields-worth-filling/)
- [The subject line of a press inquiry in a Dutch register in 2026: writing one a colleague can read](https://transmediaaction.com/logging-a-press-inquiry/the-subject-line-of-a-press-inquiry-in-a-register-writing-one-a-colleague-can-read/)
- [Timestamps on a Dutch press inquiry in 2026: the four moments worth recording](https://transmediaaction.com/logging-a-press-inquiry/timestamps-on-a-press-inquiry-the-four-moments-worth-recording/)
- [Which channel a press inquiry arrives on in Holland in 2026: phone, mail, form or social, logged the same way](https://transmediaaction.com/logging-a-press-inquiry/which-channel-a-press-inquiry-arrives-phone-mail-form-or-social-logged-the-same-way/)
- [Which fields on a press intake form a Dutch team still fills in after three months in 2026](https://transmediaaction.com/logging-a-press-inquiry/which-fields-on-a-press-intake-form-a-team-still-fills-in-after-three-months/)
- [Who may open a press inquiry record in a Dutch organisation in 2026: rights and the reason for them](https://transmediaaction.com/logging-a-press-inquiry/who-may-open-a-press-inquiry-record-in-an-organisation-rights-and-the-reason-for-them/)

## Routing a press question to the right owner (25)
- [A press inquiry nobody wants to own in a Dutch organisation in 2026: the fallback rule](https://transmediaaction.com/routing-and-ownership/a-press-inquiry-nobody-wants-to-own-in-an-organisation-the-fallback-rule/)
- [A routing matrix for press inquiries in the Netherlands in 2026: subject to department in one table](https://transmediaaction.com/routing-and-ownership/a-routing-matrix-for-press-inquiries-subject-to-department-in-one-table/)
- [Assigning a press inquiry to an owner in a Dutch organisation in 2026: the rule that decides](https://transmediaaction.com/routing-and-ownership/assigning-a-press-inquiry-to-an-owner-in-an-organisation-the-rule-that-decides/)
- [Automatic routing of press inquiries in a Dutch organisation in 2026: what a rule can and cannot decide](https://transmediaaction.com/routing-and-ownership/automatic-routing-of-press-inquiries-in-an-organisation-what-a-rule-can-and-cannot-decide/)
- [Escalating a press inquiry to the board in a Dutch organisation in 2026: the ladder in four steps](https://transmediaaction.com/routing-and-ownership/escalating-a-press-inquiry-to-the-board-in-an-organisation-the-ladder-in-four-steps/)
- [Handing over an open press inquiry at five o'clock in a Dutch organisation in 2026: what the record must carry](https://transmediaaction.com/routing-and-ownership/handing-over-an-open-press-inquiry-at-five-oclock-in-an-organisation-what-the-record-must-carry/)
- [Notifying the assigned owner of a Dutch press inquiry in 2026: mail, chat or a dashboard](https://transmediaaction.com/routing-and-ownership/notifying-the-assigned-owner-of-a-press-inquiry-mail-chat-or-a-dashboard/)
- [One owner per press question at a Dutch desk in 2026: why two owners means none](https://transmediaaction.com/routing-and-ownership/one-owner-per-press-question-at-a-desk-why-two-owners-means-none/)
- [Ownership of a press inquiry during a Dutch crisis in 2026: what changes for one week](https://transmediaaction.com/routing-and-ownership/ownership-of-a-press-inquiry-during-a-crisis-what-changes-for-one-week/)
- [Press inquiries about a subsidiary in the Netherlands in 2026: which office owns the answer](https://transmediaaction.com/routing-and-ownership/press-inquiries-about-a-subsidiary-which-office-owns-the-answer/)
- [Press inquiries about staff at a Dutch organisation in 2026: a separate route and a narrower list of readers](https://transmediaaction.com/routing-and-ownership/press-inquiries-about-staff-at-an-organisation-a-separate-route-and-a-narrower-list-of-readers/)
- [Press inquiries that arrive in a personal mailbox in Holland in 2026: getting them into the register](https://transmediaaction.com/routing-and-ownership/press-inquiries-that-arrive-in-a-personal-mailbox-getting-them-into-the-register/)
- [Reassigning a press inquiry in a Dutch organisation in 2026: what the record should show](https://transmediaaction.com/routing-and-ownership/reassigning-a-press-inquiry-in-an-organisation-what-the-record-should-show/)
- [Reviewing routing decisions at a Dutch press desk in 2026: a quarterly check](https://transmediaaction.com/routing-and-ownership/reviewing-routing-decisions-at-a-press-desk-a-quarterly-check/)
- [Routing a legal press question at a Dutch organisation in 2026: who reads it before the spokesperson](https://transmediaaction.com/routing-and-ownership/routing-a-legal-press-question-at-an-organisation-who-reads-it-before-the-spokesperson/)
- [Routing press inquiries at a Dutch organisation with three sites in 2026: one desk or three](https://transmediaaction.com/routing-and-ownership/routing-press-inquiries-at-an-organisation-with-three-sites-one-desk-or-three/)
- [Routing press inquiries between a Dutch and a Flemish office in 2026: the ownership rule](https://transmediaaction.com/routing-and-ownership/routing-press-inquiries-between-an-and-an-office-the-ownership-rule/)
- [Routing press inquiries by subject or by outlet in the Netherlands in 2026: which sorts better](https://transmediaaction.com/routing-and-ownership/routing-press-inquiries-by-subject-or-by-outlet-which-sorts-better/)
- [Splitting a press inquiry with three questions at a Dutch desk in 2026: one record or three](https://transmediaaction.com/routing-and-ownership/splitting-a-press-inquiry-with-three-questions-at-a-desk-one-record-or-three/)
- [The deputy owner for a press inquiry in Holland in 2026: cover for holidays and illness](https://transmediaaction.com/routing-and-ownership/the-deputy-owner-for-a-press-inquiry-cover-for-holidays-and-illness/)
- [The owner and the approver of a Dutch press answer in 2026: two roles, one record](https://transmediaaction.com/routing-and-ownership/the-owner-and-the-approver-of-a-press-answer-two-roles-one-record/)
- [The queue of unassigned press inquiries at a Dutch organisation in 2026: how long it may be](https://transmediaaction.com/routing-and-ownership/the-queue-of-unassigned-press-inquiries-at-an-organisation-how-long-it-may-be/)
- [Transferring a press inquiry to an external agency in the Netherlands in 2026: the record stays](https://transmediaaction.com/routing-and-ownership/transferring-a-press-inquiry-to-an-external-agency-the-record-stays/)
- [Who assigns press inquiries at a Dutch organisation in 2026: a duty roster for intake](https://transmediaaction.com/routing-and-ownership/who-assigns-press-inquiries-at-an-organisation-a-duty-roster-for-intake/)
- [Who owns a press inquiry when the subject sits outside communications in the Netherlands in 2026](https://transmediaaction.com/routing-and-ownership/who-owns-a-press-inquiry-when-the-subject-sits-outside-communications/)

## Response times and service levels for press questions (25)
- [A missed service level on a Dutch press inquiry in 2026: what the record notes afterwards](https://transmediaaction.com/response-times-and-slas/a-missed-service-level-on-a-press-inquiry-what-the-record-notes-afterwards/)
- [A press inquiry that waits on a third party in the Netherlands in 2026: how the clock is treated](https://transmediaaction.com/response-times-and-slas/a-press-inquiry-that-waits-on-a-third-party-how-the-clock-is-treated/)
- [A service level agreement for press inquiries in the Netherlands in 2026: what the document says](https://transmediaaction.com/response-times-and-slas/a-service-level-agreement-for-press-inquiries-what-the-document-says/)
- [Acknowledgement within one hour at a Dutch organisation in 2026: what that promise costs](https://transmediaaction.com/response-times-and-slas/acknowledgement-within-one-hour-at-an-organisation-what-that-promise-costs/)
- [Agreeing a press inquiry response target with a Dutch board in 2026: the one page version](https://transmediaaction.com/response-times-and-slas/agreeing-a-press-inquiry-response-target-with-a-board-the-one-page-version/)
- [Counting only working hours or all hours on Dutch press inquiries in 2026](https://transmediaaction.com/response-times-and-slas/counting-only-working-hours-or-all-hours-on-press-inquiries/)
- [Escalation when a press inquiry passes its target at a Dutch organisation in 2026](https://transmediaaction.com/response-times-and-slas/escalation-when-a-press-inquiry-passes-its-target-at-an-organisation/)
- [First response and full answer targets at a Dutch press desk in 2026: two numbers, not one](https://transmediaaction.com/response-times-and-slas/first-response-and-full-answer-targets-at-a-press-desk-two-numbers-not-one/)
- [Measuring response times on press inquiries in the Netherlands in 2026: the formula behind the figure](https://transmediaaction.com/response-times-and-slas/measuring-response-times-on-press-inquiries-the-formula-behind-the-figure/)
- [Office hours in a Dutch press inquiry service level in 2026: which hours are counted](https://transmediaaction.com/response-times-and-slas/office-hours-in-a-press-inquiry-service-level-which-hours-are-counted/)
- [Pausing the response clock on a Dutch press inquiry in 2026: the reasons that count](https://transmediaaction.com/response-times-and-slas/pausing-the-response-clock-on-a-press-inquiry-the-reasons-that-count/)
- [Priority classes for press inquiries at a Dutch organisation in 2026: three tiers and their hours](https://transmediaaction.com/response-times-and-slas/priority-classes-for-press-inquiries-at-an-organisation-three-tiers-and-their-hours/)
- [Publishing a response promise on a Dutch press page in 2026: what to state and what to keep internal](https://transmediaaction.com/response-times-and-slas/publishing-a-response-promise-on-a-press-page-what-to-state-and-what-to-keep-internal/)
- [Putting a response target into an outsourcing agreement for a Dutch press desk in 2026](https://transmediaaction.com/response-times-and-slas/putting-a-response-target-into-an-outsourcing-agreement-for-a-press-desk/)
- [Reporting service level performance on press inquiries at a Dutch organisation in 2026](https://transmediaaction.com/response-times-and-slas/reporting-service-level-performance-on-press-inquiries-at-an-organisation/)
- [Response targets per outlet type at a Dutch press desk in 2026: a table that fits on a card](https://transmediaaction.com/response-times-and-slas/response-targets-per-outlet-type-at-a-press-desk-a-table-that-fits-on-a-card/)
- [Reviewing press inquiry service levels every quarter in the Netherlands in 2026](https://transmediaaction.com/response-times-and-slas/reviewing-press-inquiry-service-levels-every-quarter/)
- [Service levels and software at a Dutch press desk in 2026: which targets a tool can actually track](https://transmediaaction.com/response-times-and-slas/service-levels-and-software-at-a-press-desk-which-targets-a-tool-can-actually-track/)
- [Service levels during a Dutch crisis week in 2026: the temporary agreement](https://transmediaaction.com/response-times-and-slas/service-levels-during-a-crisis-week-the-temporary-agreement/)
- [Standby cover in a Dutch press inquiry service level in 2026: nights, weekends and the rota](https://transmediaaction.com/response-times-and-slas/standby-cover-in-a-press-inquiry-service-level-nights-weekends-and-the-rota/)
- [Targets a two person press desk in the Netherlands can hold in 2026: honest numbers](https://transmediaaction.com/response-times-and-slas/targets-a-two-person-press-desk-can-hold-honest-numbers/)
- [The median or the worst case in Dutch press inquiry reporting in 2026: which number to publish internally](https://transmediaaction.com/response-times-and-slas/the-median-or-the-worst-case-in-press-inquiry-reporting-which-number-to-publish-internally/)
- [The service level for a press inquiry from a Flemish outlet at a Dutch organisation in 2026](https://transmediaaction.com/response-times-and-slas/the-service-level-for-a-press-inquiry-from-an-outlet-at-an-organisation/)
- [What a Dutch press desk does when every inquiry is urgent in 2026: a triage rule](https://transmediaaction.com/response-times-and-slas/what-a-press-desk-does-when-every-inquiry-is-urgent-a-triage-rule/)
- [When the clock starts on a Dutch press inquiry in 2026: arrival, reading or assignment](https://transmediaaction.com/response-times-and-slas/when-the-clock-starts-on-a-press-inquiry-arrival-reading-or-assignment/)

## Answering and sign-off on a press reply (25)
- [A correction to an answer already sent to Dutch media in 2026: the second record](https://transmediaaction.com/answering-and-sign-off/a-correction-to-an-answer-already-sent-to-media-the-second-record/)
- [A press answer changed after approval at a Dutch organisation in 2026: the re-approval rule](https://transmediaaction.com/answering-and-sign-off/a-press-answer-changed-after-approval-at-an-organisation-the-re-approval-rule/)
- [A press answer in two languages at a Dutch organisation in 2026: signing off both versions](https://transmediaaction.com/answering-and-sign-off/a-press-answer-in-two-languages-at-an-organisation-signing-off-both-versions/)
- [A press answer that needs a board signature at a Dutch organisation in 2026: the route and the hours](https://transmediaaction.com/answering-and-sign-off/a-press-answer-that-needs-a-board-signature-at-an-organisation-the-route-and-the-hours/)
- [A press answer that quotes a named person in the Netherlands in 2026: the approval that person gives](https://transmediaaction.com/answering-and-sign-off/a-press-answer-that-quotes-a-named-person-the-approval-that-person-gives/)
- [A spoken reply to a journalist at a Dutch organisation in 2026: writing it into the record within the hour](https://transmediaaction.com/answering-and-sign-off/a-spoken-reply-to-a-journalist-at-an-organisation-writing-it-into-the-record-within-the-hour/)
- [Approval by mail, chat or the system at a Dutch press desk in 2026: which one leaves a trail](https://transmediaaction.com/answering-and-sign-off/approval-by-mail-chat-or-the-system-at-a-press-desk-which-one-leaves-a-trail/)
- [Approval steps a Dutch press desk can safely remove in 2026: the audit before cutting](https://transmediaaction.com/answering-and-sign-off/approval-steps-a-press-desk-can-safely-remove-the-audit-before-cutting/)
- [Approving figures in a Dutch press answer in 2026: who checks the number before it leaves](https://transmediaaction.com/answering-and-sign-off/approving-figures-in-a-press-answer-who-checks-the-number-before-it-leaves/)
- [Attaching the approved answer to the press inquiry record in Holland in 2026](https://transmediaaction.com/answering-and-sign-off/attaching-the-approved-answer-to-the-press-inquiry-record/)
- [Declining to answer a Dutch press question in 2026: recording the decision and its ground](https://transmediaaction.com/answering-and-sign-off/declining-to-answer-a-press-question-recording-the-decision-and-its-ground/)
- [Delegated sign-off for press answers in the Netherlands in 2026: a written mandate per subject](https://transmediaaction.com/answering-and-sign-off/delegated-sign-off-for-press-answers-a-written-mandate-per-subject/)
- [Designing an approval chain for press answers at a Dutch organisation in 2026: three names is the limit](https://transmediaaction.com/answering-and-sign-off/designing-an-approval-chain-for-press-answers-at-an-organisation-three-names-is-the-limit/)
- [How long approval takes at a Dutch press desk in 2026: measuring the internal step](https://transmediaaction.com/answering-and-sign-off/how-long-approval-takes-at-a-press-desk-measuring-the-internal-step/)
- [Legal review on a Dutch press answer in 2026: when it is required and how long it takes](https://transmediaaction.com/answering-and-sign-off/legal-review-on-a-press-answer-when-it-is-required-and-how-long-it-takes/)
- [Sending a press answer to more than one journalist in the Netherlands in 2026: the equal treatment rule](https://transmediaaction.com/answering-and-sign-off/sending-a-press-answer-to-more-than-one-journalist-the-equal-treatment-rule/)
- [Sending the answer and closing the record at a Dutch press desk in 2026: the last two steps](https://transmediaaction.com/answering-and-sign-off/sending-the-answer-and-closing-the-record-at-a-press-desk-the-last-two-steps/)
- [Sign-off during a Dutch crisis in 2026: a shorter approval chain, agreed in advance](https://transmediaaction.com/answering-and-sign-off/sign-off-during-a-crisis-a-shorter-approval-chain-agreed-in-advance/)
- [Sign-off outside office hours on a Dutch press answer in 2026: the standby approver](https://transmediaaction.com/answering-and-sign-off/sign-off-outside-office-hours-on-a-press-answer-the-standby-approver/)
- [Standard answers reused at a Dutch press desk in 2026: the library and its owner](https://transmediaaction.com/answering-and-sign-off/standard-answers-reused-at-a-press-desk-the-library-and-its-owner/)
- [The answer template for a Dutch press inquiry in 2026: fixed parts and free parts](https://transmediaaction.com/answering-and-sign-off/the-answer-template-for-a-press-inquiry-fixed-parts-and-free-parts/)
- [The sign-off record on a Dutch press answer in 2026: who approved what, and when](https://transmediaaction.com/answering-and-sign-off/the-sign-off-record-on-a-press-answer-who-approved-what-and-when/)
- [Two readers on a sensitive Dutch press answer in 2026: what the second reader checks](https://transmediaaction.com/answering-and-sign-off/two-readers-on-a-sensitive-press-answer-what-the-second-reader-checks/)
- [Version control on a press answer at a Dutch desk in 2026: the draft that actually went out](https://transmediaaction.com/answering-and-sign-off/version-control-on-a-press-answer-at-a-desk-the-draft-that-actually-went-out/)
- [Who is allowed to press send on a Dutch press answer in 2026](https://transmediaaction.com/answering-and-sign-off/who-is-allowed-to-press-send-on-a-press-answer/)

## Archiving press inquiries and reporting to the board (25)
- [A press inquiry archive as a knowledge base at a Dutch desk in 2026: searching last year's answers](https://transmediaaction.com/archiving-and-reporting/a-press-inquiry-archive-as-a-knowledge-base-at-a-desk-searching-last-years-answers/)
- [A retention schedule for press inquiry records at a Dutch organisation in 2026](https://transmediaaction.com/archiving-and-reporting/a-retention-schedule-for-press-inquiry-records-at-an-organisation/)
- [An audit trail on a Dutch press inquiry record in 2026: the events worth keeping](https://transmediaaction.com/archiving-and-reporting/an-audit-trail-on-a-press-inquiry-record-the-events-worth-keeping/)
- [Archiving a closed press inquiry in the Netherlands in 2026: what stays and for how long](https://transmediaaction.com/archiving-and-reporting/archiving-a-closed-press-inquiry-what-stays-and-for-how-long/)
- [Archiving attachments and images from Dutch press inquiries in 2026](https://transmediaaction.com/archiving-and-reporting/archiving-attachments-and-images-from-press-inquiries/)
- [Archiving press inquiries at a Dutch municipality in 2026: the public records question](https://transmediaaction.com/archiving-and-reporting/archiving-press-inquiries-at-a-municipality-the-public-records-question/)
- [Cleaning personal details from an archived press inquiry record at a Dutch organisation in 2026](https://transmediaaction.com/archiving-and-reporting/cleaning-personal-details-from-an-archived-press-inquiry-record-at-an-organisation/)
- [Comparing press inquiry volumes across two years at a Dutch organisation in 2026](https://transmediaaction.com/archiving-and-reporting/comparing-press-inquiry-volumes-across-two-years-at-an-organisation/)
- [Counting press inquiries per month at a Dutch organisation in 2026: what the total really shows](https://transmediaaction.com/archiving-and-reporting/counting-press-inquiries-per-month-at-an-organisation-what-the-total-really-shows/)
- [Dashboards for press inquiry handling at a Dutch organisation in 2026: four tiles that earn their place](https://transmediaaction.com/archiving-and-reporting/dashboards-for-press-inquiry-handling-at-an-organisation-four-tiles-that-earn-their-place/)
- [Exporting the press inquiry archive from a Dutch system in 2026: formats and the completeness check](https://transmediaaction.com/archiving-and-reporting/exporting-the-press-inquiry-archive-from-a-system-formats-and-the-completeness-check/)
- [Handing over the press inquiry archive when a Dutch supplier changes in 2026](https://transmediaaction.com/archiving-and-reporting/handing-over-the-press-inquiry-archive-when-a-supplier-changes/)
- [Linking press inquiries to published coverage in the Netherlands in 2026: the follow-up record](https://transmediaaction.com/archiving-and-reporting/linking-press-inquiries-to-published-coverage-the-follow-up-record/)
- [Measuring the share of press inquiries answered within target in the Netherlands in 2026](https://transmediaaction.com/archiving-and-reporting/measuring-the-share-of-press-inquiries-answered-within-target/)
- [Reporting crisis weeks separately in Dutch press inquiry figures in 2026](https://transmediaaction.com/archiving-and-reporting/reporting-crisis-weeks-separately-in-press-inquiry-figures/)
- [Reporting on unanswered press inquiries in the Netherlands in 2026: the number nobody prints](https://transmediaaction.com/archiving-and-reporting/reporting-on-unanswered-press-inquiries-the-number-nobody-prints/)
- [Reporting press inquiries per department in the Netherlands in 2026: the internal scoreboard question](https://transmediaaction.com/archiving-and-reporting/reporting-press-inquiries-per-department-the-internal-scoreboard-question/)
- [Reporting subjects instead of volumes on Dutch press inquiries in 2026: the more useful cut](https://transmediaaction.com/archiving-and-reporting/reporting-subjects-instead-of-volumes-on-press-inquiries-the-more-useful-cut/)
- [Storing a press inquiry archive lawfully in the Netherlands in 2026: location, access and the log](https://transmediaaction.com/archiving-and-reporting/storing-a-press-inquiry-archive-lawfully-location-access-and-the-log/)
- [The one page press inquiry summary for a Dutch management team in 2026](https://transmediaaction.com/archiving-and-reporting/the-one-page-press-inquiry-summary-for-a-management-team/)
- [The quarterly press inquiry report for a Dutch board in 2026: which figures to print](https://transmediaaction.com/archiving-and-reporting/the-quarterly-press-inquiry-report-for-a-board-which-figures-to-print/)
- [The year end look back at press inquiries in a Dutch organisation in 2026: volume, time, subject and staffing](https://transmediaaction.com/archiving-and-reporting/the-year-end-look-back-at-press-inquiries-in-an-organisation-volume-time-subject-and-staffing/)
- [What a Dutch board actually asks about press handling in 2026: the four questions that come back](https://transmediaaction.com/archiving-and-reporting/what-a-board-actually-asks-about-press-handling-the-four-questions-that-come-back/)
- [What a Dutch organisation loses when press inquiries are never archived in 2026](https://transmediaaction.com/archiving-and-reporting/what-an-organisation-loses-when-press-inquiries-are-never-archived/)
- [Who reads the press inquiry report at a Dutch organisation in 2026, and what they do with it](https://transmediaaction.com/archiving-and-reporting/who-reads-the-press-inquiry-report-at-an-organisation-and-what-they-do-with-it/)

## Outsourcing press inquiry handling in the Netherlands (25)
- [A hybrid press desk at a Dutch organisation in 2026: intake outside, answers inside](https://transmediaaction.com/outsourcing-press-inquiries/a-hybrid-press-desk-at-an-organisation-intake-outside-answers-inside/)
- [A retainer for press inquiry handling in the Netherlands in 2026: what the hours cover](https://transmediaaction.com/outsourcing-press-inquiries/a-retainer-for-press-inquiry-handling-what-the-hours-cover/)
- [An agency answering press calls for a Dutch organisation in 2026: the mandate on paper](https://transmediaaction.com/outsourcing-press-inquiries/an-agency-answering-press-calls-for-an-organisation-the-mandate-on-paper/)
- [An external spokesperson answering Dutch press questions in 2026: where the line runs](https://transmediaaction.com/outsourcing-press-inquiries/an-external-spokesperson-answering-press-questions-where-the-line-runs/)
- [Briefing an external press desk about a Dutch organisation in 2026: the pack they need](https://transmediaaction.com/outsourcing-press-inquiries/briefing-an-external-press-desk-about-an-organisation-the-pack-they-need/)
- [Buying inquiry cover in the Netherlands in 2026: the vendors with an amount on the page, read and dated](https://transmediaaction.com/outsourcing-press-inquiries/buying-inquiry-cover-the-vendors-with-an-amount-on-the-page-read-and-dated/)
- [Comparing an outsourced press desk with a licence for Dutch buyers in 2026: the published amounts](https://transmediaaction.com/outsourcing-press-inquiries/comparing-an-outsourced-press-desk-with-a-licence-for-buyers-the-published-amounts/)
- [Confidentiality clauses when outsourcing Dutch press inquiries in 2026](https://transmediaaction.com/outsourcing-press-inquiries/confidentiality-clauses-when-outsourcing-press-inquiries/)
- [Data protection when an external party handles Dutch press inquiries in 2026: the processing agreement](https://transmediaaction.com/outsourcing-press-inquiries/data-protection-when-an-external-party-handles-press-inquiries-the-processing-agreement/)
- [Ending an outsourcing contract for press inquiries in the Netherlands in 2026: the exit checklist](https://transmediaaction.com/outsourcing-press-inquiries/ending-an-outsourcing-contract-for-press-inquiries-the-exit-checklist/)
- [Escalation from an outsourced desk to a Dutch organisation in 2026: who is called at night](https://transmediaaction.com/outsourcing-press-inquiries/escalation-from-an-outsourced-desk-to-an-organisation-who-is-called-at-night/)
- [Five checks that tell a Dutch communications team it is time to buy press desk cover in 2026](https://transmediaaction.com/outsourcing-press-inquiries/five-checks-that-tell-a-communications-team-it-is-time-to-buy-press-desk-cover/)
- [Handing the press inquiry register to an external party in Holland in 2026: access and ownership](https://transmediaaction.com/outsourcing-press-inquiries/handing-the-press-inquiry-register-to-an-external-party-access-and-ownership/)
- [Night and weekend cover for Dutch press inquiries bought externally in 2026: the arrangement](https://transmediaaction.com/outsourcing-press-inquiries/night-and-weekend-cover-for-press-inquiries-bought-externally-the-arrangement/)
- [Notice periods in a Dutch press inquiry outsourcing contract in 2026](https://transmediaaction.com/outsourcing-press-inquiries/notice-periods-in-a-press-inquiry-outsourcing-contract/)
- [Onboarding an external press desk for a Dutch organisation in 2026: the first two weeks](https://transmediaaction.com/outsourcing-press-inquiries/onboarding-an-external-press-desk-for-an-organisation-the-first-two-weeks/)
- [Outsourcing only the crisis hours for Dutch press inquiries in 2026: the standby fee question](https://transmediaaction.com/outsourcing-press-inquiries/outsourcing-only-the-crisis-hours-for-press-inquiries-the-standby-fee-question/)
- [Outsourcing press inquiries at a Dutch municipality in 2026: procurement and public access](https://transmediaaction.com/outsourcing-press-inquiries/outsourcing-press-inquiries-at-a-municipality-procurement-and-public-access/)
- [Outsourcing press inquiry handling in the Netherlands in 2026: what a contract has to name](https://transmediaaction.com/outsourcing-press-inquiries/outsourcing-press-inquiry-handling-what-a-contract-has-to-name/)
- [Quality control on outsourced press answers in the Netherlands in 2026: what to sample](https://transmediaaction.com/outsourcing-press-inquiries/quality-control-on-outsourced-press-answers-what-to-sample/)
- [Reaction times promised by an external press desk in the Netherlands in 2026: hours, classes and escalation](https://transmediaaction.com/outsourcing-press-inquiries/reaction-times-promised-by-an-external-press-desk-hours-classes-and-escalation/)
- [Reporting duties of an outsourced press desk in the Netherlands in 2026: the monthly pack](https://transmediaaction.com/outsourcing-press-inquiries/reporting-duties-of-an-outsourced-press-desk-the-monthly-pack/)
- [Software or an agency for press inquiry handling at a Dutch organisation in 2026: cost per user per year](https://transmediaaction.com/outsourcing-press-inquiries/software-or-an-agency-for-press-inquiry-handling-at-an-organisation-cost-per-user-per-year/)
- [The line between bought help and in house work at a Dutch press desk in 2026: intake out, decisions in](https://transmediaaction.com/outsourcing-press-inquiries/the-line-between-bought-help-and-in-house-work-at-a-press-desk-intake-out-decisions/)
- [What a Dutch organisation still has to do after outsourcing press inquiries in 2026](https://transmediaaction.com/outsourcing-press-inquiries/what-an-organisation-still-has-to-do-after-outsourcing-press-inquiries/)

## Tools a Dutch press desk runs on (25)
- [A press inquiry tool for a two person team in the Netherlands in 2026: the smallest workable setup](https://transmediaaction.com/tools-for-a-press-desk/a-press-inquiry-tool-for-a-two-person-team-the-smallest-workable-setup/)
- [A press inquiry tool next to a newsroom on your own domain in the Netherlands in 2026](https://transmediaaction.com/tools-for-a-press-desk/a-press-inquiry-tool-next-to-a-newsroom-on-your-own-domain/)
- [A shared mailbox or a press inquiry system at a Dutch organisation in 2026: where the mailbox stops](https://transmediaaction.com/tools-for-a-press-desk/a-shared-mailbox-or-a-press-inquiry-system-at-an-organisation-where-the-mailbox-stops/)
- [A shortlist of press inquiry tools for a Dutch organisation in 2026: four names and their published amounts](https://transmediaaction.com/tools-for-a-press-desk/a-shortlist-of-press-inquiry-tools-for-an-organisation-four-names-and-their-published-amounts/)
- [A trial of press inquiry software for a Dutch team in 2026: what to test in two weeks](https://transmediaaction.com/tools-for-a-press-desk/a-trial-of-press-inquiry-software-for-a-team-what-to-test-in-two-weeks/)
- [AI features on press desk product pages for Dutch buyers in 2026: what is documented and what is not](https://transmediaaction.com/tools-for-a-press-desk/ai-features-on-press-desk-product-pages-for-buyers-what-is-documented-and-what-is-not/)
- [Building a press inquiry register in a spreadsheet or buying one in Holland in 2026](https://transmediaaction.com/tools-for-a-press-desk/building-a-press-inquiry-register-in-a-spreadsheet-or-buying-one/)
- [Exports from a press inquiry tool for Dutch buyers in 2026: formats, fields and the yearly extract](https://transmediaaction.com/tools-for-a-press-desk/exports-from-a-press-inquiry-tool-for-buyers-formats-fields-and-the-yearly-extract/)
- [Getting from a logged press question to the right reporter at a Dutch desk in 2026: what the register needs](https://transmediaaction.com/tools-for-a-press-desk/getting-from-a-logged-press-question-to-the-right-reporter-at-a-desk-what-the-register-needs/)
- [Hosting and data location for Dutch press desk tools in 2026: what the vendors document](https://transmediaaction.com/tools-for-a-press-desk/hosting-and-data-location-for-press-desk-tools-what-the-vendors-document/)
- [How vendors count a user in Dutch press desk software in 2026: named person, device or mailbox](https://transmediaaction.com/tools-for-a-press-desk/how-vendors-count-a-user-in-press-desk-software-named-person-device-or-mailbox/)
- [Migrating a press inquiry archive to new software in the Netherlands in 2026: the fields that break](https://transmediaaction.com/tools-for-a-press-desk/migrating-a-press-inquiry-archive-to-new-software-the-fields-that-break/)
- [Mobile access to a Dutch press inquiry register in 2026: what a standby colleague needs at night](https://transmediaaction.com/tools-for-a-press-desk/mobile-access-to-a-press-inquiry-register-what-a-standby-colleague-needs-at-night/)
- [Notifications from a press inquiry system in the Netherlands in 2026: how to avoid a second inbox](https://transmediaaction.com/tools-for-a-press-desk/notifications-from-a-press-inquiry-system-how-to-avoid-a-second-inbox/)
- [Reporting features in press inquiry software for Dutch buyers in 2026: what comes out of the box](https://transmediaaction.com/tools-for-a-press-desk/reporting-features-in-press-inquiry-software-for-buyers-what-comes-out-of-the-box/)
- [Search in a press inquiry archive at a Dutch desk in 2026: the feature that decides daily use](https://transmediaaction.com/tools-for-a-press-desk/search-in-a-press-inquiry-archive-at-a-desk-the-feature-that-decides-daily-use/)
- [Signalling and answering at a Dutch press desk in 2026: two separate functions on one screen](https://transmediaaction.com/tools-for-a-press-desk/signalling-and-answering-at-a-press-desk-two-separate-functions-on-one-screen/)
- [Single sign-on and press desk tools in the Netherlands in 2026: which integrations are documented](https://transmediaaction.com/tools-for-a-press-desk/single-sign-on-and-press-desk-tools-which-integrations-are-documented/)
- [Statuses in a Dutch press inquiry tool in 2026: five is enough, twelve is a museum](https://transmediaaction.com/tools-for-a-press-desk/statuses-in-a-press-inquiry-tool-five-is-enough-twelve-is-a-museum/)
- [Support in Dutch for press desk software in 2026: what the vendors publish about it](https://transmediaaction.com/tools-for-a-press-desk/support-in-for-press-desk-software-what-the-vendors-publish-about-it/)
- [Templates inside a press inquiry tool at a Dutch organisation in 2026: keeping them current](https://transmediaaction.com/tools-for-a-press-desk/templates-inside-a-press-inquiry-tool-at-an-organisation-keeping-them-current/)
- [The eight functions a press inquiry system needs in the Netherlands in 2026, tested against one week of work](https://transmediaaction.com/tools-for-a-press-desk/the-eight-functions-a-press-inquiry-system-needs-tested-against-one-week-of-work/)
- [Ticketing software repurposed for Dutch press inquiries in 2026: what fits and what does not](https://transmediaaction.com/tools-for-a-press-desk/ticketing-software-repurposed-for-press-inquiries-what-fits-and-what-does-not/)
- [Uptime and access during a Dutch crisis in 2026: what a press desk tool must survive](https://transmediaaction.com/tools-for-a-press-desk/uptime-and-access-during-a-crisis-what-a-press-desk-tool-must-survive/)
- [User rights in a Dutch press inquiry system in 2026: who sees which record](https://transmediaaction.com/tools-for-a-press-desk/user-rights-in-a-press-inquiry-system-who-sees-which-record/)

## What press inquiry handling costs in the Netherlands (25)
- [A budget line for press inquiry handling at a Dutch organisation in 2026: five items on one sheet](https://transmediaaction.com/cost-of-inquiry-handling/a-budget-line-for-press-inquiry-handling-at-an-organisation-five-items-on-one-sheet/)
- [A cost sheet for press inquiry handling in the Netherlands in 2026: published amounts with reading dates](https://transmediaaction.com/cost-of-inquiry-handling/a-cost-sheet-for-press-inquiry-handling-published-amounts-with-reading-dates/)
- [A Dutch municipality budgeting for its press desk in 2026: which lines the council sees](https://transmediaaction.com/cost-of-inquiry-handling/a-municipality-budgeting-for-its-press-desk-which-lines-the-council-sees/)
- [A press inquiry budget for a Dutch charity in 2026: the smallest sensible yearly setup](https://transmediaaction.com/cost-of-inquiry-handling/a-press-inquiry-budget-for-a-charity-the-smallest-sensible-yearly-setup/)
- [A press inquiry desk for a Dutch organisation of 200 staff in 2026: the yearly figure, built up](https://transmediaaction.com/cost-of-inquiry-handling/a-press-inquiry-desk-for-an-organisation-of-200-staff-the-yearly-figure-built-up/)
- [Comparing a press inquiry licence with agency hours for Dutch buyers in 2026: one axis, four rows](https://transmediaaction.com/cost-of-inquiry-handling/comparing-a-press-inquiry-licence-with-agency-hours-for-buyers-one-axis-four-rows/)
- [Hidden items in a Dutch press inquiry quote in 2026: implementation, import and support](https://transmediaaction.com/cost-of-inquiry-handling/hidden-items-in-a-press-inquiry-quote-implementation-import-and-support/)
- [Paying per press release or per year for a Dutch press desk in 2026: two different axes](https://transmediaaction.com/cost-of-inquiry-handling/paying-per-press-release-or-per-year-for-a-press-desk-two-different-axes/)
- [Press inquiry handling priced per user per year in the Netherlands in 2026: the amounts vendors publish](https://transmediaaction.com/cost-of-inquiry-handling/press-inquiry-handling-priced-per-user-per-year-the-amounts-vendors-publish/)
- [Press inquiry handling in the Netherlands in 2026: the cheapest licence for a team of two](https://transmediaaction.com/cost-of-inquiry-handling/press-inquiry-handling-the-cheapest-licence-for-a-team-of-two/)
- [Renewal and notice in Dutch press inquiry contracts in 2026: the amounts that follow a late cancellation](https://transmediaaction.com/cost-of-inquiry-handling/renewal-and-notice-in-press-inquiry-contracts-the-amounts-that-follow-a-late-cancellation/)
- [Splitting the press inquiry bill across Dutch departments in 2026: three ways that hold up](https://transmediaaction.com/cost-of-inquiry-handling/splitting-the-press-inquiry-bill-across-departments-three-ways-that-hold-up/)
- [Standby cover for press inquiries in the Netherlands in 2026: what the night rota adds to the budget](https://transmediaaction.com/cost-of-inquiry-handling/standby-cover-for-press-inquiries-what-the-night-rota-adds-to-the-budget/)
- [The amount for a Dutch press inquiry desk against the amount for a newsroom in 2026: two products, two prices](https://transmediaaction.com/cost-of-inquiry-handling/the-amount-for-a-press-inquiry-desk-against-the-amount-for-a-newsroom-two-products-two-prices/)
- [The cheapest option with a published price for a Dutch press desk in 2026: how the amounts compare](https://transmediaaction.com/cost-of-inquiry-handling/the-cheapest-option-with-a-published-price-for-a-press-desk-how-the-amounts-compare/)
- [The cost of handling one press inquiry at a Dutch organisation in 2026: dividing the yearly bill by the case count](https://transmediaaction.com/cost-of-inquiry-handling/the-cost-of-handling-one-press-inquiry-at-an-organisation-dividing-the-yearly-bill-by-the-case-count/)
- [The hours behind a Dutch press inquiry in 2026: staff time counted next to the licence](https://transmediaaction.com/cost-of-inquiry-handling/the-hours-behind-a-press-inquiry-staff-time-counted-next-to-the-licence/)
- [Three year cost of a Dutch press inquiry tool in 2026: the figure procurement asks for](https://transmediaaction.com/cost-of-inquiry-handling/three-year-cost-of-a-press-inquiry-tool-the-figure-procurement-asks/)
- [Training costs beside press inquiry software for a Dutch team in 2026](https://transmediaaction.com/cost-of-inquiry-handling/training-costs-beside-press-inquiry-software-for-a-team/)
- [Two logins or five for a Dutch press inquiry desk in 2026: what the seat count does to the amount](https://transmediaaction.com/cost-of-inquiry-handling/two-logins-or-five-for-a-press-inquiry-desk-what-the-seat-count-does-to-the-amount/)
- [Vendors that publish no amount for press inquiry handling in Holland in 2026: how to compare them anyway](https://transmediaaction.com/cost-of-inquiry-handling/vendors-that-publish-no-amount-for-press-inquiry-handling-how-to-compare-them-anyway/)
- [Volume and price for press inquiry handling in the Netherlands in 2026: does the amount move with the case count](https://transmediaaction.com/cost-of-inquiry-handling/volume-and-price-for-press-inquiry-handling-does-the-amount-move-with-the-case-count/)
- [Which press inquiry vendors state an amount without a period in the Netherlands in 2026](https://transmediaaction.com/cost-of-inquiry-handling/which-press-inquiry-vendors-state-an-amount-without-a-period/)
- [Who signs off the tooling budget at a Dutch communications team in 2026, and how long that takes](https://transmediaaction.com/cost-of-inquiry-handling/who-signs-off-the-tooling-budget-at-a-communications-team-and-how-long-that-takes/)
- [Year two of a Dutch press inquiry contract in 2026: what changes on the invoice](https://transmediaaction.com/cost-of-inquiry-handling/year-two-of-a-press-inquiry-contract-what-changes-on-the-invoice/)