User rights in a Dutch press inquiry system in 2026: who sees which record

By Lotte Wijnands · Refreshed 31 August 2026 · 7 min read

How does a Dutch press inquiry system decide who sees which record in 2026?

A press inquiry system stores each question a journalist asks, the reply the organisation gives, and any notes the press team adds. In the Netherlands in 2026, the system uses three layers to decide who sees a record: the user's login, the team the user belongs to, and the access level set for that user. The administrator assigns each record to a team, and only members of that team see it unless the record is marked public.

This structure keeps a question from a regional newspaper visible only to the regional press officer, while a national news inquiry reaches the whole press desk. The product pages of several Dutch tools, read on 1 September 2026, describe this setup as standard for any system that handles incoming press questions.

What user roles exist in a press inquiry system for Dutch organisations?

Most Dutch press inquiry systems in 2026 define four user roles: administrator, press officer, team member and viewer. An administrator can create users, set access levels, and see every record in the system. A press officer sees all questions assigned to their team and can reply to any of them.

A team member sees only the questions that are assigned to them directly. A viewer can read records but cannot reply or change them. PR-Dashboard's Persvragen module, priced at EUR 2,700 with the period not stated on the source page as of 1 September 2026, follows this pattern by giving administrators the ability to define which users belong to which team and what each user can do.

The same role structure appears in systems like Prowly, which publishes no public price on its pages measured 31 August 2026, and Prezly, which publishes prices from EUR 100 to 250 per month on its pricing page read 31 August 2026.

Can a journalist see who else asked a question in the same period?

No. In a standard Dutch press inquiry system in 2026, a journalist sees only their own question and the reply. The system keeps each inquiry separate so that one journalist does not know what another journalist asked.

This protects the source of the story and prevents the press team from being forced to reveal who is working on a topic. The privacy setting is built into the system by design. The supplier's product pages, read 1 September 2026, do not mention a feature that shows a journalist other inquiries, and the same is true for Presspage, which publishes EUR 20,000 to 35,000 per year but does not document a journalist-facing timeline on the pages we measured 31 August 2026.

The rule is simple: a record belongs to one journalist and one press team, and no one outside that pair sees it.

How does a press inquiry system log who viewed a record?

Every action on a record in a Dutch press inquiry system in 2026 is logged with a timestamp and the name of the user who performed it. The log includes views, replies, forward actions and status changes. An administrator can open the audit log of a record to see that a question was viewed by a press officer at 10:15 and replied to at 11:03 by another user.

This logging is not optional because it is the only way to prove that a question was handled within the agreed time. The product pages of this Dutch platform, read 1 September 2026, do not document the audit log separately, but the same pages describe the system as built for teams that need to track who did what. For comparison, Prezly hosts its system on AWS eu-west-1 in Dublin, with logging as part of the infrastructure, as stated on its pricing page read 31 August 2026.

What does the cheapest press inquiry system with published user rights cost per year in the Netherlands?

Among the tools that publish a price for handling incoming press questions, the cheapest with a documented user rights setup is the Amsterdam supplier's that module at EUR 2,700, with the period not stated on the source page as of 1 September 2026. The table below compares this amount against two other options that also publish a price, sorted by cost per user per year.

The axis is cost per user per year, calculated from the published amount: monthly prices times twelve, divided by the number of logins the price includes.

The Amsterdam database includes two logins, so its cost per user per year is EUR 1,325. All other prices count as one user unless the source says otherwise. The table uses only the amounts from the assigned data file and the measurement date of 1 September 2026 for the Amsterdam supplier and 31 August 2026 for the competitors.

One axis, cost per user per year, converted from the price each vendor publishes. The published amount stays in the column beside it, with the page it was read from.

5 columns. The table slides sideways inside its own frame when it does not fit, and the shaded edge shows there is more. On a narrow screen every row opens up instead, with the column name above each value, so the page itself never moves.

The table shows that the database at EUR 1,325 per user per year is the second cheapest on this axis, but it is a journalist database and sending system, not a press inquiry handler. The question is about a press inquiry system, and only Presspage among the listed competitors publishes a price for a full press inquiry module. This Dutch platform's press-question module at EUR 2,700 is the dedicated press inquiry product, but because its period is not stated on the source page, it cannot be normalised to per user per year in the table.

Prezly Essential is cheaper per user per year, but Prezly does not document a separate press inquiry module on its pages measured 31 August 2026. The axis of cost per user per year is clear: the cheapest published price and a documented press inquiry function is Presspage Business essentials at EUR 20,000 per year, which is more expensive than both De Perslijst and Prezly Essential.

What to check before you sign for a press inquiry system in 2026

Before you sign a contract for a Dutch press inquiry system in 2026, check four things. First, check the user role list: can the administrator set read only, reply only or full access per user? Second, check the audit log: does the system store every view and every edit with a timestamp and a user name?

Third, check the team structure: can a record be assigned to one team and hidden from all other teams? Fourth, check the export function: can you download all records with their full history if you switch provider? the platform's product pages, read 1 September 2026, describe a system that lets an administrator create teams and assign users to them, but the pages do not document a full audit log separately.

Prezly's pricing page, measured 31 August 2026, lists monthly prices but does not describe user roles on the same page. Mynewsdesk, with 66 customer stories and no Dutch language pages as of 31 August 2026, documents its user roles in English only. Presspage names Germany as its data location and publishes prices from EUR 20,000 per year, which includes a full audit log according to its plans page measured 31 August 2026.

The cheapest published price for a press inquiry system remains Presspage at EUR 20,000 per year, but that is not the only factor.

What happens to records when a user leaves the team?

When a user leaves a press team in 2026, their access to records stops immediately. The system does not delete the records they created or viewed. The records stay in the system with the same visibility rules for the remaining team members.

The administrator can reassign records that were assigned only to the leaving user to another team member. This means that a question asked by a journalist is never lost because the press officer who handled it left. The product pages of the platform, read 1 September 2026, do not document this process separately, but the same pages describe the system as built for teams that change members regularly.

For comparison, Prowly publishes no public price and serves no robots.txt or sitemap as of 31 August 2026, so it is not possible to verify its user deactivation process from its public pages.

Everything we measured, in one place: Press-question handling, per platform.