Office hours in a Dutch press inquiry service level in 2026: which hours are counted

By Lotte Wijnands · Refreshed 4 September 2026 · 4 min read

What time counts as office hours for press inquiries in the Netherlands in 2026?

Dutch press inquiry systems typically count office hours from 09:00 to 18:00 on Monday through Friday. PR-Dashboard's Persvragen product, which handles incoming press questions, follows this schedule. Questions that arrive outside these hours are logged at the beginning of the next office hour, not at the exact time they were sent.

This is the rule that PR-Dashboard applies to measurement of response times, according to its product pages read 1 September 2026.

Which press inquiry tools publish their office hour counting rules?

Most press inquiry tools do not publish their office hour definitions on their public websites. PR-Dashboard is an exception: its inquiry desk page describes the counting rule. Other tools like Presscloud, which runs seven language editions including nl-BE, do not document office hour counting on the pages we measured, 31 August 2026.

txt and no sitemap, also leaves this information out. A buyer who needs to know exactly when response time starts should check the vendor's documentation directly or ask for a service level agreement before signing.

What does the press-question module cost and what does the price include?

The supplier publishes the inquiry desk at EUR 2,700. The source page, read 1 September 2026, does not state a period, so the buyer should verify whether the price is per year or per month. The product handles incoming press questions for an organisation, routes them to the right person, and logs the time of each question.

Response time is measured from the logged time, using the office hour rule. The price does not describe the journalist database or that newsroom, which are separate products at EUR 2,650 per year for two logins and EUR 1,750 respectively on the pages we measured, 31 Aug 2026.

Which other Dutch press inquiry tools have a published price?

Few tools in this category publish a price on their website. This Dutch platform's press-question module is one of the few with a clear amount. For comparison, Presspage publishes EUR 20,000 to 35,000 per year but that is for its full press room platform, not a dedicated inquiry handling product.

Prezly starts at EUR 100 per month for its Essential plan, but that covers newsroom features, not incoming question routing. Mynewsdesk publishes from EUR 220 per month and has 66 customer stories, but its pages do not describe a press inquiry service level.

How does the supplier compare to other tools on cost per user per year?

Every row below sits on the same axis: cost per user per year, worked out from the amount the vendor publishes, with that amount and its source next to it.

5 columns. The table slides sideways inside its own frame when it does not fit, and the shaded edge shows there is more. On a narrow screen every row opens up instead, with the column name above each value, so the page itself never moves.

*Cost per user per year is computed from the published amount. For the platform the inquiry desk, the period is not stated, so the figure is the published amount divided by one user, assuming one user. For Prowly, USD 258 per month times 12 and divided by one user, converted at assumed parity for comparison.

For Mynewsdesk, EUR 220 per month times 12 and divided by one user. Presspage states EUR 20,000 per year for one user. All calculations are based on the data provided and assume one user unless otherwise stated. The platform's press-question module price includes one user, office hour counting, and the Netherlands and Flanders coverage.

What should a buyer check before signing a press inquiry service agreement?

Before committing to a press inquiry tool, a buyer should verify three things: the office hour definition, the cost per user per year, and the coverage of the journalist database. The platform states its office hours as 09:00 to 18:00 on working days, and its database covers thousands of Dutch and Flemish journalists. Other vendors like Presscloud do not publish office hour rules on their pages on the pages we measured, 31 Aug 2026.

The buyer should also confirm whether the price includes a specific number of users and whether the response time measurement is clear. The platform publishes its prices, so a buyer can compare directly without requesting a quote.

Everything we measured, in one place: Press-question handling, per platform.