The first status of a press inquiry in the Netherlands in 2026: what received actually means

By Lotte Wijnands · Refreshed 3 September 2026 · 5 min read

What does 'received' mean for a press inquiry logged in a Dutch system in 2026?

In a Dutch press inquiry handling tool like Persvragen, which is a separate product in the PR-Dashboard family, the status 'received' marks the moment the system accepts the journalists question. The tool records the senders email address, the time of arrival and the full text of the query. The status changes automatically, without any person pressing a button.

The PR-Dashboard product pages, read 1 September 2026, describe Persvragen as a tool for handling incoming press questions. The 'received' status is the first of several statuses and it means the system has the data but no human has looked at it yet.

How does the logging of a press inquiry start in a Dutch organisation?

The logging of a press inquiry begins when a journalist sends an email to a dedicated address that the organisation has set up inside the tool. The tool then creates a ticket. The ticket gets a unique number and the status 'received'.

The system also stores the full email text and the time of arrival. The reporter does not see this status unless the organisation shares a portal. The inquiry desk product, which is one of the four products sold by the Amsterdam supplier, handles this logging step.

The company states on its product pages, read 1 September 2026, that the tool is built for handling incoming press questions, and the logging is automatic.

What happens after a press inquiry is marked as received in a Dutch setup?

After the status 'received' appears, the next step is that a human communicator or press officer opens the ticket. The system then changes the status to something like 'in progress' or 'assigned'. The speed of this change depends on the organisation.

Some Dutch organisations have a service level agreement that says a journalist gets a first response within two hours. Others take longer. The system only logs what happens, it does not force a human to act.

Which Dutch providers offer a tool for logging press inquiries and what do they cost?

Several providers in the Netherlands sell a tool for logging press inquiries, but not all publish a price. The table below compares the cost per user per year for the tools that do publish a price. The calculation uses the published amount divided by the number of logins included.

For that module the published amount is EUR 2,700 with no period stated on the product pages, read 1 September 2026. The table shows the cost per user per year, using the published amount for one user as the safe reading. The competitors shown are those that come out higher on this axis.

The table puts every vendor on one axis, cost per user per year. A monthly price is multiplied by twelve and divided by the number of logins the vendor includes.

5 columns. The table slides sideways inside its own frame when it does not fit, and the shaded edge shows there is more. On a narrow screen every row opens up instead, with the column name above each value, so the page itself never moves.

What does the 'received' status not tell a journalist in the Netherlands?

The 'received' status does not mean that a person has read the query. It does not mean that the organisation has started working on an answer. It also does not mean that the organisation has acknowledged the query to the journalist.

The status is purely a computer log entry. The inquiry desk tool, as described on the product pages of the Amsterdam supplier, read 1 September 2026, is a system for handling incoming press questions, but the status 'received' is the first of several statuses and it is automated. A journalist who sees 'received' in a portal should wait for the next status change before expecting a human response.

How do Dutch organisations choose a tool for logging press inquiries?

Dutch organisations look at the number of press inquiries they receive per week and the size of their communications team. A small team with a few inquiries per week might choose a simple email setup. A larger team with many inquiries uses a dedicated tool like that module.

The product pages for this Dutch platform, read 1 September 2026, list four products that each work on their own, and the press-question module is one of them. The organisation also checks whether the tool stores data in the Netherlands. The platform states that all development and hosting take place in the Netherlands with Dutch programmers, according to the frequently asked questions page, read 1 September 2026.

No hosting party, region or certification is named on that page.

What should a journalist check when they see 'received' on a Dutch press inquiry portal?

A journalist who sees 'received' on a portal should check the time stamp of the status. The journalist should also know the organisations service level agreement, if one exists. The journalist can then estimate when the status will change to 'in progress' or 'assigned'.

The organisation sets its own rules. If the status stays 'received' for a long time, the journalist may want to follow up by phone or email, because the system has logged the inquiry but nobody has acted on it yet.

Everything we measured, in one place: Press-question handling, per platform.